1 Role & Applicability
365acs (www.365acs.net) is a trusted online gaming and Sports Betting platform in Bangladesh. We take our users' privacy seriously and hold it to the highest standard. This Privacy Policy has been prepared with Bangladesh residents in mind, so you can clearly understand how we handle your information.
By using the 365acs website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and reach out to our support team.
This Privacy Policy applies to all 365acs services — including the website, mobile app, live chat support, email communication, and any other channel through which you interact with us.
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Important: This policy may be updated at any time. A notice will be posted on the platform whenever changes are made. We recommend checking this page regularly for the latest information.
2 What Information We Collect
365acs only collects the information needed to deliver our services properly and keep your account secure. We never collect excess or unnecessary data.
| Type of Information |
Why It Is Collected |
When It Is Collected |
Identity Information
Name, date of birth, national ID |
Age Verification & Account Registration |
At Registration |
Contact Information
Mobile Number, Email |
Contact & Account Verification |
At Registration |
Payment Information
Mobile Banking Number |
Deposit & Withdrawal Processing |
Transaction Time |
Device Information
IP address, browser type |
Security & Fraud Prevention |
Each Session |
Activity Data
Bet History, Game Logs |
Account Management & Security |
While Using the Platform |
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Please Note: 365acs never collects your full bank account number or card PIN. If you are ever asked for this kind of information, treat it as a fraud attempt.
3 How Your Information Is Used
365acs uses the information it collects strictly for defined purposes. We never use your data beyond what has been authorized. The primary purposes for which we use your information are outlined below:
- Account management: Your information is used to create, verify, and secure your account.
- Payment Processing: Payment information is used to process deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: Your contact information is used to resolve any complaints or questions you raise.
- Security Guarantee: Activity history is reviewed to detect fraud and suspicious behavior.
- Legal obligations: Information may be provided in accordance with the law when a legitimate request is made by the relevant authorities.
- Service Improvement: User behavior is analyzed (anonymously) to improve the overall experience on our platform.
- Promotional Communications: With your consent, you may be informed about new offers and promotions. You can withdraw this consent at any time.
4 Who We Share Your Information With
365acs makes no compromises when it comes to your privacy. We never sell your personal information to advertisers or third parties. However, there are specific circumstances where limited data sharing may be necessary:
- Payment Processors: Mobile banking providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions. They operate under their own privacy policies.
- Technology Partners: We work with certain technology service providers to operate our platform. They are all bound by strict confidentiality agreements.
- Legal authorities: Information may be disclosed to relevant authorities when required by a court order or legal investigation.
- Business Succession: In the event of a business change at 365acs, data may be transferred, but users will be notified in advance.
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Clear Commitment: 365acs never sells or rents your data to advertisers, data brokers, or any unrelated third parties. This is a commitment we do not compromise on.
5 Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the 365acs website and app. These help improve your browsing experience and keep the platform running smoothly.
- Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Without them, the platform cannot function properly.
- Performance Cookies: Used to understand how many users visit different pages and how long they stay. No personal information is included.
- Functionality Cookies: These cookies are used to remember your preferred language, theme, and account settings.
You can manage or disable cookies through your browser settings. Keep in mind that disabling essential cookies may cause certain key features of the platform to stop working.
6 Data Protection Measures
365acs uses industry-leading security technology to protect your data. Our security framework is built across multiple layers, so even if one layer is compromised, your information remains protected.
- 256-bit SSL/TLS Encryption: Every data transmission is encrypted, meaning no one can intercept or read your information in transit.
- Firewall Protection: Our servers are protected by advanced firewalls that block any unauthorized access attempts.
- Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
- Access controls: Only authorized personnel may access your information for specific, legitimate purposes.
- Data Backup: Your data is regularly backed up on secure servers.
- Suspicious Activity Monitoring: Our automated system monitors for suspicious logins and transactions around the clock, 24 hours a day.
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If you discover a security vulnerability, please notify our support team immediately. We take responsibly disclosed vulnerabilities very seriously.
7 Data Retention Period
365acs does not retain your information longer than necessary. We follow a minimal data retention policy.
- Active Accounts: Necessary data is retained for as long as your account remains active.
- Closed Accounts: After account closure, certain data may be retained for up to 5 years as required by legal obligations.
- Transaction Records: Financial transaction records may be retained for up to 7 years as required by law.
- Support Contact: Support tickets and chat logs are retained for up to 3 years.
Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.
8 Your Rights
Under the 365acs Privacy Policy, you have full rights to control your own data. Your key rights are listed below:
Right to Access Your Data
You can request to know what information we hold about you. Submit a request through our support team and you will receive a response within 30 days.
Right to Correct Your Data
If any of your information is incorrect, you can request a correction through your account settings or by contacting support.
Right to Delete Your Data
Unless a legal obligation applies, you may request that your data be deleted after your account is closed.
Right to Restrict Processing
You can request that we restrict the use of your data for specific purposes, such as opting out of marketing communications.
Right to Data Portability
You can request a copy of your data in a readable format.
Right to Opt Out of Marketing Communications
You can opt out of promotional emails or messages at any time.
To exercise any of the rights above, contact our support team. We aim to respond within 30 days.
9 Privacy of Minors
365acs strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.
If you become aware that a minor has created an account on 365acs, please contact our support team immediately. We will act promptly and delete any associated data.
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A note for parents: Monitor your child's online activity. Online gaming or betting platforms are strictly off-limits for anyone under the age of 18.
11 Frequently Asked Questions (FAQ)
Absolutely not. 365acs never sells, rents, or unauthorizedly shares your personal information with third parties. Your data is used solely to provide our services.
Yes, you can request the deletion of data that falls outside our legal retention obligations. Submit your request through the support team after account closure, and the necessary action will be taken within 30 days.
Yes. All payment information is secured with 256-bit SSL encryption. We never store full card numbers or PINs — only the minimum data required to process transactions.
For significant changes, a notice will be posted on the platform and registered email addresses may also be notified. The "Last Updated" date at the top of this page is always kept current.
Disabling essential cookies may prevent login sessions and certain core features from working. However, turning off performance or marketing cookies will not affect the platform's core functionality.